TERMS AND CONDITIONS
1 CONFIRMATION OF EVENT AND PAYMENT TERMS
To confirm a booking, the contract must be signed and the deposit must be paid. A confirmation email will be enough to hold the booking for 7 days but it will not be confirmed and booked until the signed contract is received and the deposit is paid.
All deposits are non-refundable. The Hirer will pay STB a non-refundable deposit of 40% to confirm the booking and must pay within 7 days of receiving the contract unless otherwise agreed.
The Hirer will pay STB the full remaining balance at least 14 days before the date of hire, unless otherwise agreed. If the balance payment is not received, STB will not perform the event but contractual obligations of payment will still apply and any amount outstanding will be pursued through the County Court if necessary.
For any booking taken at short notice (3 weeks or less) full payment will be required by return.
If payment is made on the day of the event, due to special circumstances, payment must be made upon arrival. If payment is not given, STB will not set up the event and contractual obligations to pay will still apply.
2 CANCELLATIONS AND ALTERATIONS
Any cancellations or alterations pertaining to this contract must be communicated in writing/email by the Hirer and any alterations must also be agreed to by STB in writing/email.
The Hirer agrees that if any cancellations, for whatever reason, are made within 60 to 31 days prior to the date of hire, a cancellation fee of 50% of the total charge will apply. For cancellations 30 days or less, prior to the date of hire, full payment (100% of the total cost) will be required.
STB reserve the right to alter / amend / substitute any item / package for any genuine reason, to the same value or greater if it is due to health and safety reasons or circumstances beyond our control. The Hirer will be notified of the change as soon as we are able to do so. No refunds or compensation will be offered as STB will substitute items. If no substitute is provided, the value of hire of that piece of equipment will be refunded. In the highly unlikely event that STB cancel the event, any monies paid will be returned but no compensation will be paid. (To date, STB have never cancelled an event unless agreed with the hirer)
If you do not have power i.e. a suitable electric source - generators & petrol blowers are available on request at £60 + vat per item hired and must be booked in advance.
If power is not booked it is assumed there is ample power on site for the equipment hired. If the socket is indoors, a minimum 13-amp power supply is to be supplied by the Hirer unless STB state otherwise. If a generator or outside electrical source is being used, this must be a 16 amp power source (if in doubt please ask the sales team).
Power leads supplied by STB are approximately 20 feet therefore power supply needs to be within this distance from the apparatus. If it is discovered the power is not suitable the event will not proceed and no refunds will be given/contractual obligations to pay will still apply. If you are unsure, please check with the office.
4 SUITABLE VENUE AND GROUND SURFACE
If you, the hirer, provide the venue, it is your responsibility to ensure there is proper and safe access, parking for vehicles and enough room to set up the equipment. If STB cannot gain proper and safe access to the site, we reserve the right to withdraw our services. No refunds will be given / Payment in full will be required. We can contact the venue on your behalf if you are in doubt before you sign the contract.
We will be using the details you will be providing on your access form (to follow) to enable us to safely set up your event and ensure the health and safety of our employees. We will not put employees at risk. If any of these details are incorrect and pose a Health and Safety issue, we reserve the right to withdraw our services with no refunds being given/ payment in full being required.
The Hirer must also ensure the ground surface is suitable for the equipment to be placed on. It is advisable to check for any under lying services eg. Water irrigation pipes etc. If it is deemed unsuitable due to Health and Safety reasons and/or would cause damage to the equipment, we reserve the right to cancel the event with no refunds being given/ payment in full being required. If in doubt, please send photos of the site or site visits can be arranged which may incur an additional cost.
5 CONDITIONS OF USE OF EQUIPMENT
It is our policy to conduct operations safely, protecting the Health and Safety of our employees and members of the public. STB will always have the right to refuse to allow a member of the public to use the equipment for any reason whatsoever, especially if it relates to Health and safety. Glasses are not permitted to be worn on a lot of the equipment, nor loose items, nor shoes, nor anything that is deemed inappropriate by STB staff. If STB deems a member of the public is intoxicated then they will be refused to allow to take part/ use the equipment, if it is deemed they could pose a danger to themselves or others. Safety is considered first in all our activities. However, safety is everyone’s responsibility.
6 DAMAGE OR LOSS OF EQUIPMENT
Any theft or malicious deliberate damage of any sort to the equipment hired will be invoiced to the Hirer at the cost to repair the item or if it cannot be repaired full replacement cost.
If the equipment supplied by STB is to be left on site without STB supervision ie dry hire, the responsibility of the goods passes onto the hirer on completion of set up by STB and the hirer is expected to take all reasonable precautions to prevent theft or damage. Any theft or damage of any sort to the equipment hired will be invoiced to the hirer at full replacement/repair cost.
If STB deem that the weather conditions pose any Health and Safety risk whatsoever to whomsoever, at any point during the event, we reserve the right to close down the equipment until such a point that it is safe to resume use. If the wind reaches over 5 on the Beaufort scale, it is a health and safety requirement that we deflate some attractions. No reductions to the hire cost will apply for any time lost. If the Hirer decides not to proceed due to weather conditions full payment must still be made/ no refunds will be given.
STB will not be held responsible for any delays in setting up / removal of equipment caused by the venue / third party that are outside of our control. It is the duty of the Hirer to inform the venue (if the Hirer has supplied the venue) of setting up and de-rig times and the nature and content of the equipment to be installed, unless STB have hired the venue whereupon it is our responsibility. STB cannot be held responsible for delays caused by un-cooperative venue personnel. STB will set off to the venue location allowing ample time to set up. If there is a traffic delay due to an accident etc. we will notify the Hirer as soon as it is possible to do so. If delay occurs due to STB negligence reimbursements will be made but will vary depending on delay but will never be more than the total hire cost.
9 STAFF AND ABUSE POLICY
All staff being used on the day by STB will be of smart appearance. Unbranded vehicles, equipment and uniforms are available on request (subject to availability). The term “unsupervised” means there is not a member of staff from STB present at the event to operate / supervise the equipment.
We do not tolerate any form of abuse towards our staff. We reserve the right to cease operating the equipment and withdraw our services if this occurs. No refunds will be given/full contractual obligations to pay will apply. This includes excessive drunken behavior resulting in abuse.
10 STAFF BREAKS AND REFRESHMENTS
The hirer will supply food and drinks to STB staff, unless previously agreed they will not with STB.
All staff are entitled to breaks in accordance with the Law and/or when STB deem a break is required. This may result in an item of equipment being shut down for a short period of time. Where possible cover for the equipment will be arranged.
11 HEALTH AND SAFETY OF STB STAFF
The venue will assume responsibility for the Health and Safety of our staff whilst they are upon their premises in accordance with the Law of the Land at that time.
12 INSURANCE COVER
STB and their contractors will have employer & public liability insurance cover for the event but all contestants/ users take part entirely at their own risk.
Risk assessments and insurance documents are available on request.
There is no insurance cover for unsupervised or dry hire items.
13 COMMITMENT TO CARE
STB accepts no liability for any damage, loss, illness or injury resulting from this event howsoever it may have been caused, save for death or personal injury caused by its own negligence.
STB accepts no liability for any illness or injury resulting from over exertion, aggravation or precipitation of any medical condition caused by participating in this event.
Hirers must convey that all persons participate in this event on the express understanding that it is at their own risk and participants are strongly advised to seek medical advice before participating. Hirers are responsible for advising that all participants should report any accidents, incidents or instances of feeling unwell to the appointed first aiders at the time and to notify STB on the day of the event.
Operators have the right to refuse the use of apparatus to any person they feel may be a hazard to themselves, other persons or equipment.
14 REPLACING FUEL INTO GENERATORS
It is a legal requirement that some inflatable equipment is to be deflated and rested if the generator that is powering it requires refueling. The Hirer confirms their acceptance of this upon signing.
15 FIRST AID
The hirer must ensure there is adequate first aid for the event. STB can provide this service at an additional cost. STB are not responsible for providing first aid to members of the public.
16 SCHOOL EVENTS
The hirer, being the school, shall assume responsibility for children at all times and ensure they behave in an appropriate manner at all times.
17 RUBBISH DISPOSAL
It is the responsibility of the hirer to ensure all rubbish created as a result of the event, is disposed of, if the hirer sourced the venue
We do take photos at events to be used for marketing purposes. If this should create an issue, please contact the office.
19 THIRD PARTIES
STB is not responsible for non-fulfilment or breach of any contracts by proprietors, managers, employers or artists, but every reasonable safeguard is assured. Wherever possible in such cases, STB will replace the venue, act or equipment with that of similar price and quality.20 INABILITY TO OPERATE/PERFORM DURING AN EVENT
Where operators and artistes are prevented, or will be prevented from operating equipment or performing their act during the event due to e.g. inclement weather, health and safety reasons, power cuts or any other circumstances beyond their control/ force majeure the full fee shall still be payable.
21 It’s A Knockout Events
IF YOUR EVENT IS AN It’s a Knock Out show, you must also complete the attached form
Simply The Best Events Ltd Reg in England and Wales
44 London Street, Reading. Berkshire, England. RG1 4SQ
Company No.Â 7542684
VAT No. 112 6590 35